PROFESSIONAL JOURNEY

Building Experience Through Continuous Growth.

My professional journey started with customer support and gradually moved through sales, business development, team leadership, operations and business management.

12+ Years of Professional Experience
THE JOURNEY 01

Every role added another layer.

My career has not followed a single straight function. Each role exposed me to a different part of how businesses actually work.

Customer support taught me to listen. Sales taught me to communicate value. Business development taught me to understand opportunities. Leadership taught me that execution ultimately depends on people.

Over time, these experiences came together into a broader understanding of business, growth and execution.

PROFESSIONAL EXPERIENCE

From learning the basics to leading execution.

A timeline of the roles and experiences that shaped my professional perspective.

PRESENT
2023 — Present CURRENT
KSBM Infotech Pvt. Ltd.

Manager

Working across business development, sales, client relationships, project coordination and operations.

Business Development Sales Client Management Operations Project Coordination
2023
2020 — 2023
True Soft Technologies

Senior Business Development Manager

Focused on business development, enterprise sales, strategic client acquisition and relationship management.

Enterprise Sales Client Acquisition Business Development Strategic Relationships
2016
2016 — 2020
Weblieu Technologies Pvt. Ltd.

Assistant BDM → Senior BDM

Progressed through multiple responsibilities and promotions while working across sales, client relationships, team coordination and business development.

Sales Leadership Team Mentoring Client Relationships Business Development
2015
2015
World IT Zone

Business Development

Worked on customer acquisition, IT solutions and business consulting, strengthening the foundation of business development.

Customer Acquisition IT Solutions Consulting
2014
2014
WaveTech e-Solutions

Sales Executive

Developed practical experience in sales, communication, customer handling and day-to-day sales execution.

Sales Customer Handling Communication
2013
2013 FIRST ROLE
ICCS

Customer Support Executive

Started my professional career by building discipline, communication skills, customer handling experience and a customer-first mindset.

Customer Support Communication Problem Solving
LESSONS FROM THE JOURNEY

Experience matters. Reflection matters more.

01

Customers are the starting point.

Before improving a process or building a strategy, understand the person on the other side of the business.

02

Sales teaches business reality.

Customers reveal what works, what does not, what creates value and where businesses lose opportunities.

03

Leadership is about ownership.

Managing people is not simply assigning work. It is creating clarity, accountability and an environment where people can perform.

04

Systems create consistency.

Good people can create results. Good systems make those results repeatable.

WHERE I AM TODAY

I don't see my career as a collection of job titles.

I see it as a collection of problems solved, people understood, mistakes made, lessons learned and systems built.

Each role added another perspective. Together, they shaped how I now think about business, technology, people and sustainable growth.

LET'S CONNECT

Experience creates perspective. Conversation creates possibility.

If you're working through a business, growth or execution challenge, let's talk.

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